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Privacy Policy – Priority Post Express
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Privacy Policy

How Priority Post Express collects, uses, and protects your personal information when you use our services.

Your privacy is important to us. This Privacy Policy explains how Priority Post Express ("we," "our," or "us") collects, uses, shares, and safeguards your personal information when you visit prioritypostexpress.com or use any of our logistics and shipping services. Please read this policy carefully before using our website or services.

Overview

Priority Post Express is a United States-based logistics and express delivery company committed to delivering packages safely, swiftly, and securely. This Privacy Policy applies to all users who interact with our website, mobile platforms, customer support channels, and shipping services.

By accessing or using our website or services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with the terms outlined here, please discontinue your use of our services.

Scope: This policy applies to information collected online via our website and offline through our service interactions, customer support calls, email correspondence, and account management activities.

Information We Collect

We collect different categories of information depending on how you interact with Priority Post Express. This includes information you provide directly and information we collect automatically.

Category Examples Source
Identity Data Full name, username, account credentials Directly from you
Contact Data Email address, phone number, mailing address Directly from you
Shipping Data Sender/recipient details, package info, tracking history Directly from you
Financial Data Payment card details, billing address, transaction history You / Payment processors
Technical Data IP address, browser type, device ID, cookie data Automatically collected
Usage Data Pages visited, clicks, session duration, referral source Automatically collected
Communication Data Support messages, email correspondence, feedback Directly from you

We do not collect sensitive personal information such as Social Security Numbers, government-issued ID numbers, racial or ethnic origin data, or biometric data unless explicitly required for a specific service and with your express consent.

How We Use Your Information

We use the information we collect for the following purposes, always based on a lawful basis under applicable U.S. privacy law:

  • Service Fulfillment: Processing, dispatching, and delivering your shipments; managing your account; and providing tracking updates.
  • Customer Support: Responding to your inquiries, resolving disputes, and providing assistance related to your orders.
  • Billing & Payments: Processing payments, issuing invoices, managing refunds, and preventing fraudulent transactions.
  • Communications: Sending shipment confirmations, delivery notifications, service updates, and promotional offers where you have opted in.
  • Website Improvement: Analyzing usage data to improve website performance, usability, and content relevance.
  • Security & Fraud Prevention: Detecting and preventing unauthorized access, fraudulent activity, and abuse of our platform.
  • Legal Compliance: Meeting our obligations under applicable federal and state laws, responding to legal processes, and enforcing our Terms of Service.

Sharing & Disclosure

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your information only in the circumstances described below:

  • Service Providers & Partners: Trusted vendors who assist us in operating our website, processing payments, delivering shipments (e.g., last-mile carrier partners), providing IT infrastructure, or conducting analytics — always under strict data processing agreements.
  • Legal & Regulatory Requirements: When required by law, court order, subpoena, government regulation, or to protect the rights, property, or safety of Priority Post Express, our customers, or the public.
  • Business Transfers: In the event of a merger, acquisition, reorganization, or sale of all or a portion of our assets, your information may be transferred to the successor entity, subject to this Privacy Policy.
  • With Your Consent: In any other circumstances where you have given us explicit consent to share your information with a specific third party.

Note: All third-party service providers engaged by Priority Post Express are contractually obligated to handle your data only in ways consistent with this Privacy Policy and applicable law.

Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. Here is a breakdown of the types of cookies we use:

  • Essential Cookies: Necessary for core website functionality such as user authentication, session management, and security. These cannot be disabled without affecting website performance.
  • Analytics Cookies: Used to collect aggregated data about how visitors use our website (pages visited, time spent, navigation paths). This helps us improve website content and structure.
  • Preference Cookies: Store your settings and preferences such as language selection and saved shipment details to improve your experience on return visits.
  • Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness. These are only placed with your consent where required by law.

You can manage or disable cookies through your browser settings at any time. However, disabling certain cookies may limit some features or functionality of our website. To learn more about managing cookies, visit allaboutcookies.org.

Data Security

We take data security seriously. Priority Post Express implements a combination of technical, organizational, and physical safeguards to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

  • Encryption: All data transmitted between your browser and our servers is protected using SSL/TLS encryption technology.
  • Access Controls: Access to personal data is restricted to authorized personnel who have a legitimate business need to access it.
  • Secure Infrastructure: Our servers are hosted in secure, industry-compliant data centers with regular security audits and monitoring.
  • Regular Reviews: We periodically review and update our security practices to address emerging threats and vulnerabilities.

While we apply rigorous security measures, no method of transmission over the internet or electronic storage is 100% secure. In the event of a data breach that affects your rights and freedoms, we will notify you in accordance with applicable law.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements. Retention periods vary depending on the type of data:

  • Account Data: Retained for the duration of your active account and for a reasonable period thereafter in case of reactivation or dispute resolution.
  • Shipping & Transaction Records: Retained for a minimum of 7 years to comply with financial reporting and legal obligations.
  • Support Communications: Retained for up to 3 years following the resolution of your inquiry.
  • Analytics Data: Aggregated and anonymized data may be retained indefinitely as it no longer identifies any individual.

Once personal data is no longer required, we securely delete or anonymize it in accordance with our internal data management procedures.

Your Rights & Choices

Depending on your state of residence, you may have certain rights regarding your personal information. We are committed to honoring these rights in accordance with applicable U.S. state and federal privacy laws, including the California Consumer Privacy Act (CCPA) and similar regulations.

Right to Know

Request what personal data we hold about you and how it is used.

Right to Delete

Request deletion of your personal information, subject to legal exceptions.

Right to Correct

Request corrections to inaccurate or incomplete personal information.

Right to Opt-Out

Opt out of the sale or sharing of your personal information.

Right to Portability

Receive a copy of your data in a structured, machine-readable format.

Right to Restrict

Request restriction of processing in certain circumstances.

To exercise any of these rights, please contact us using the information provided in the Contact Us section. We will respond to verified requests within 45 days as required by applicable law. We will not discriminate against you for exercising your privacy rights.

Children's Privacy

Priority Post Express services are intended for use by individuals who are 18 years of age or older. We do not knowingly collect, use, or disclose personal information from children under the age of 13 in compliance with the Children's Online Privacy Protection Act (COPPA).

If we become aware that we have inadvertently collected personal information from a child under 13 without verifiable parental consent, we will take prompt steps to delete such information from our records. If you believe we may have collected information from your child, please contact us immediately.

Third-Party Links

Our website may contain links to third-party websites, social media platforms, or external services for your convenience and reference. These third-party sites are governed by their own privacy policies and terms of use.

Priority Post Express does not control and is not responsible for the content, privacy practices, or data collection activities of any third-party websites. We encourage you to review the privacy policy of any website you visit through links on our platform before submitting any personal information.

Reminder: Clicking on a third-party link will take you away from prioritypostexpress.com. Our Privacy Policy does not apply once you leave our website.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other operational factors. When we make material changes to this policy, we will:

  • Post the updated policy on this page with a revised version notice at the top of the document.
  • Send a notification to registered users via email when the changes are significant.
  • Display a banner or notice on our website to alert visitors of the update.

Your continued use of our website or services following the posting of changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to reach out to our Privacy Team:

Jurisdiction
United States of America
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